terms and conditions
 

Last updated: Augist 16, 2026· Governed by the laws of England & Wales

​

1. About Us & These Terms

These Terms and Conditions ("Terms") govern all services, products, events, and materials provided by Sarsaparilla Ltd ("Sarsaparilla", "we", "us", "our"), a company registered in England & Wales under company number 06820958, with its registered office at Sarsaparilla Ltd. 3rd Floor, 207 Regent Street London, W1B 3HH.

 By purchasing, booking, registering for, or using any of our services or products, you ("the Client", "you", "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or organisation, you confirm you have authority to bind that organisation.

2. Business Clients and Consumers

Most of our clients are businesses. Some Terms apply differently depending on whether you are a business client or a consumer:

• A "business client" is any company, organisation, partnership, or individual purchasing for purposes connected with a trade, business, or profession.

• A "consumer" is an individual purchasing wholly or mainly outside of any trade, business, or profession.

Where these Terms would remove or reduce rights a consumer has under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or other applicable consumer-protection law, those statutory rights are not affected and take precedence. Sections marked "Consumers Only" apply to consumer clients.

3. Our Services

These Terms apply to all Sarsaparilla services and products, including but not limited to: marketing and business consulting; outsourced fractional leadership, including fractional CMO and senior-level marketing management services; MAPS™ (Marketing Analysis, Plan & Strategy); the Marketing Review; the Platinum Mentoring Programme, Kickstarter Programme, and individual mentoring and coaching; training courses, workshops, and course series (delivered one-to-one, in groups, virtually, or in person); keynote speaking, conference and tradeshow speaking, and emcee, moderator, and facilitator services; online and digital products, including The Complete Marketing Magnetism System (CMMS™); live and online events, seminars, and webinars; and BETA testing programmes for new products.

Specific services carry additional terms in the sections below. Where a conflict arises, the service-specific terms take precedence for that service.

4. Quotes, Bookings & Confirmation

Fees are provided in individual quotes, proposals, or invoices and agreed in writing before work begins. A booking, session, or engagement is not confirmed until we have received payment or a signed agreement, as applicable, and any scheduled dates are held provisionally until then. All fees are exclusive of VAT (or equivalent), which is added where chargeable.

5. Payment Terms

5.1 Payment in Advance Is Our Standard

Unless we expressly agree otherwise in writing, payment is due in full in advance, before services are delivered or access to any product is granted. We are under no obligation to begin, continue, or deliver any work, session, or product until cleared payment has been received. This is our standard practice.

Where, at our discretion, we agree in writing to deliver services before payment (for example, on account for established business clients), the full agreed amount remains due and payable within 30 days of the invoice date, regardless of whether the service has been delivered, used, attended, or found satisfactory.

5.2 Retainers & Ongoing Work

For retainer and ongoing work, you may choose to pay either: (a) the full agreed amount in advance, which may qualify for a discount where we have offered one; or (b) in monthly instalments at the standard (non-discounted) fee. Where instalments are chosen, the first payment is taken up to one month in advance of the first session, and monthly thereafter, unless otherwise agreed.

5.3 Late Payment (Business Clients)

Where you are a business client and payment is not received in full by the due date, we are entitled, under the Late Payment of Commercial Debts (Interest) Act 1998, to: interest on the overdue amount at 8% above the Bank of England base rate, accruing daily from the due date; fixed statutory compensation per overdue invoice; and recovery of all reasonable costs we incur in pursuing the debt, including administrative time, collection-agency fees, and legal and court costs. We may also suspend all further work, access, and services until overdue sums are paid in full.

5.4 Failed Payments & Instalments

Where payment is by instalments, each instalment must be paid in full and on time. It is your responsibility to notify us of any card expiry, change of address, or change of account details that could affect collection. If an instalment fails, our system may re-attempt collection periodically until payment is approved.

We will charge an administrative fee of £50 for each failed or missed payment, and a further £50 for each formal reminder or chasing communication we are required to send, reflecting our genuine administrative cost in managing and recovering the payment. If an instalment remains unpaid, or if you cancel a payment without our agreement, the full outstanding balance becomes immediately due, and any remaining work, sessions, or bonus items are forfeited.

5.5 Full Amount Remains Due

Once a service has been booked and confirmed, or a product delivered, the full agreed fee is due. Non-attendance, non-use, a change of circumstances, or dissatisfaction (except where a clearly labelled Satisfaction Guarantee applies, or a consumer exercises a statutory right) does not reduce or remove your obligation to pay in full.

6. Chargebacks, Payment Disputes & Fraud

If you believe a payment has been taken in error, you must contact us directly first so we can resolve it (see Section 8). You agree not to initiate a chargeback, payment reversal, or dispute with your bank or card provider (including through PayPal, Wix, or any other payment gateway) in respect of a sum you genuinely owe and where you have received the service or product.

Initiating such a chargeback or dispute in respect of a sum you owe is a material breach of these Terms. In that event:

• The disputed amount remains a debt owed by you to us, recoverable as a contractual debt together with interest and all reasonable recovery costs, whether or not the chargeback succeeds with your bank or payment provider.

• We will present these Terms, together with our records of your agreement, delivery confirmation, access logs, and correspondence, to the payment provider and any court, to dispute and defend against the claim.

• You agree to pay us, in addition to the disputed sum and our legal and recovery costs, liquidated compensation of £250 or 25% of the disputed amount, whichever is greater, representing our genuine administrative and management cost in handling a wrongful dispute.

A chargeback or dispute made dishonestly, for example by falsely claiming you did not authorise or receive a payment you did authorise and receive, may constitute the criminal offence of fraud by false representation under the Fraud Act 2006. Fraud is a serious criminal offence which can carry penalties including a fine and imprisonment of up to ten years. We will report any suspected fraud to the police and Action Fraud, and will co-operate fully in any prosecution, in addition to pursuing full civil recovery through the courts.

Digital products and services, once delivered or accessed, cannot be returned, and a chargeback does not entitle you to retain access to, or continued use of, any product or material. Where a payment is disputed or reversed, we may immediately revoke access to any remaining or undelivered part of a product or service, and you forfeit any right to receive the remainder, while the full agreed amount remains due.

7. Digital Products: No Returns, No Refunds & Strict IP Protection

Because digital products are delivered instantly and electronically, and cannot be returned once supplied (you retain the file, content, or access, and it may have been viewed or copied), all digital products are sold on a strict no-return, no-refund, no-exchange basis, to the fullest extent permitted by law. This includes The Complete Marketing Magnetism System (CMMS™) and all other digital courses, kits, templates, recordings, and downloads.

Digital products may be purchased outright in advance, or, where offered, on an agreed payment plan. Where a payment plan is used and you default or initiate a chargeback, you forfeit the right to receive any undelivered portion of the product, but the full agreed price remains immediately due and payable.

The contents of the CMMS™ and all digital products may vary and may include (without limitation) videos, audio, workbooks, templates, a book, and other materials. We may add to, reduce, update, or amend the contents from time to time. Digital products are provided in standard formats; we are not responsible for supplying software to run them.

All digital products are confidential and licensed to the named purchaser only, for their own personal or internal business use. You may not, and may not permit any third party to: copy, reproduce, record, screenshot, republish, distribute, share, resell, sublicense, teach, train from, or commercially exploit any part of the product; split its cost or ownership with any other person, company, partner, or affiliate; or pass off its contents as your own. Our content is our intellectual property, protected by copyright and trademark law, and we will pursue full legal action and damages against any unauthorised use, copying, or distribution.

8. Raising a Concern (Complaints First)

If you are unhappy with any service, product, or event, you agree to raise your concern with us directly, in writing, in the first instance, and to give us a reasonable opportunity to respond and resolve it before escalating the matter elsewhere. Nothing in these Terms prevents you from leaving an honest review, expressing a genuine opinion, or exercising any legal right; this clause simply asks that you speak with us first.

9. Cancellations & Your Rights

9.1 The General Rule

Because our services depend on reserved time that we cannot re-sell at short notice, cancellations are treated strictly. Once a booking is confirmed, the fee is due in full unless a specific cancellation right below applies.

9.2 Consulting, Mentoring & Fractional Work

Where we agree to a consulting, mentoring, or fractional engagement, you may cancel before work has begun provided you give at least 30 days' written notice before the agreed start date, in which case we will refund any advance payment less any costs already incurred and work already done. Cancellation with less than 30 days' notice, or after work has begun, means the full fee remains due, because we are unable to re-fill the reserved time at short notice. Individual consulting or mentoring sessions must be cancelled at least 7 days before the agreed date, or the session is forfeited and remains chargeable.

9.3 Speaking, Keynote, Moderator & Facilitator Engagements

These engagements reserve a specific date that we cannot re-sell, so the tiered liquidated-damages terms in Section 13.1 apply, and the 30-day cancellation right above does not apply to them.

9.4 Consumers Only: Statutory Cancellation

If you are a consumer, you may have a legal right to cancel certain purchases within 14 days under the Consumer Contracts Regulations 2013. This right does not apply to: digital content, once download, streaming, or access has begun (which, by purchasing, you request and consent to receive immediately, acknowledging you thereby lose the right to cancel); or services scheduled for a specific date, such as events and booked sessions, once that date is agreed. Where the right does apply and none of these exceptions do, you may cancel within 14 days for a refund in accordance with the Regulations. Nothing in these Terms removes a consumer's non-excludable statutory rights.

10. Intellectual Property, Confidentiality & Use of Materials

10.1 Our Intellectual Property

All materials, methods, systems, content, and trademarks provided by Sarsaparilla are our property or that of our licensors, protected by copyright and trademark law. Our trademarks include, but are not limited to: The Triple Threat Method™, The Money-Making Marketing Model™, Money-Making Marketing™, The Flash, Fluff and Fakers™, The Complete Marketing Magnetism System™, and Marketing Purification™.

10.2 Ownership of Work & Licence to You

All work, deliverables, strategies, and materials we create in the course of providing our services remain our intellectual property and property at all times, including after full payment, unless we expressly agree a transfer of ownership in writing. On full payment, you are granted a non-exclusive, non-transferable licence to use those deliverables for your own internal business purposes only. Until full payment is received, you have no licence to use any work provided.

10.3 Restrictions on Use

You may apply what you learn within your own business. You may not, and may not permit anyone else to: copy, reproduce, record, republish, distribute, share, resell, teach, train from, or commercially exploit our materials, methods, or content; use them to advise, train, consult, or direct any other individual or company; use them to create or support any competing or non-competing business offering similar services; or pass them off as your own. Any unauthorised use will be pursued with full legal action and damages.

10.4 No Public Disclosure of Our Content

Our teaching, methods, frameworks, and materials are proprietary. You agree not to reproduce, summarise, or share the substance of what you learn from us in any public forum, including but not limited to blogs, podcasts, social media, videos, articles, talks, courses, or presentations, whether free or paid, without our prior written permission. This protects the intellectual property we have invested years in developing.

10.5 No Uploading to Artificial Intelligence Tools

You agree not to upload, input, submit, or otherwise provide any of our materials, content, recordings, or deliverables to any artificial intelligence, machine-learning, or large-language-model tool or service, for any purpose whatsoever, including reading, summarising, analysing, transcribing, translating, or training. Our materials are confidential and proprietary, and such use risks disclosing and dispersing our intellectual property, which is strictly prohibited.

10.6 Confidentiality (Both Parties)

Both parties agree to keep confidential all non-public information disclosed during the engagement, including our methods, materials, and pricing, and your business information. All advice we provide is bespoke to you and may not be relied upon by, or shared with, any third party. Any client data or database you provide remains your property and will not be sold or shared with third parties except as needed to deliver the service or as required by law. This clause survives termination.

10.7 Our Right to Use Work in Our Marketing

Unless we agree otherwise in writing, we reserve the right to reference and showcase the work we have done for you, including in our marketing, portfolio, website, case studies, and promotional materials. We will not disclose information you have identified to us in writing as confidential. Where you would prefer we not name you, please tell us in writing and we will respect that.

11. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded by law (including a consumer's statutory rights). Subject to that, and to the maximum extent permitted by law: we provide our services with reasonable care and skill but do not guarantee any specific results, income, or business outcomes; we are not liable for indirect or consequential loss, or loss of profits, business, goodwill, revenue, or anticipated savings; and our total liability for all claims arising from an engagement will not exceed the total fees you have paid us for that engagement.

12. No Guarantee of Results (Earnings Disclaimer)

We don't believe in 'get rich quick' schemes, only in hard work, adding value, and serving others. We make no guarantee that you will achieve any particular result, income, or return, as results depend on many factors unique to you. Any figures referenced in our materials are illustrative estimates only, not promises of earnings. We do not provide legal, medical, financial, tax, or other professional advice; please consult a qualified professional for such matters. Some products carry a clearly labelled Satisfaction Guarantee, described at the point of sale where it applies; the Platinum Mentoring Programme and bespoke services carry no results guarantee. 

13. Service-Specific Terms

13.1 Speaking, Keynote, Tradeshow, Moderator & Facilitator Engagements

Force majeure. If, due to force majeure (any cause beyond our reasonable control, including illness, injury, an overriding professional commitment, act or threat of terrorism, war, emergency, or act of God), we are unable to attend or complete an engagement, this will not be a default by us.

Where a force majeure event prevents our attendance but the event still proceeds, or where we are able to deliver only part of the engagement: if we have delivered no part of the service, we will refund fees paid for the undelivered service, but we are entitled to reimbursement of any travel, fees, and expenses already incurred; if we have delivered part of the service before being prevented from continuing (for example, through illness or emergency arising on the day), we are entitled to a pro-rata portion of the fee for the part performed, plus reimbursement of expenses incurred. In all force majeure cases we will use reasonable efforts to agree an alternative date or a substitute speaker of similar standing, but we are not obliged to provide the service on another date unless mutually agreed.

Illness. If we are too unwell to attend, this is treated as force majeure: we will give you as much notice as possible and use reasonable efforts to agree a new date or a suitable substitute. Where a substitute or new date cannot be agreed, the agreement is rescinded and we will refund fees paid for the undelivered engagement, with no further liability on either side.

Your cancellation. If you cancel a confirmed engagement for any reason other than force majeure: cancellation 30 or more days before the event incurs 50% of the fee plus applicable taxes as liquidated damages; cancellation within 30 days of the event incurs 100% of the fee as liquidated damages. Liquidated damages are payable within 10 days of cancellation. Any significant change to the date, place, time, subject, title, or duration is treated as a cancellation unless mutually agreed in writing.

13.2 MAPS™ (Marketing Analysis, Plan & Strategy)

A MAPS engagement is typically delivered as a full-day session, either in person or virtually, and may by agreement be split into two half-days. It is held at our offices or as otherwise agreed. You must provide the requested materials at least 7 days in advance, in a reasonable and relevant volume that can be reviewed within the agreed time; excess materials may require additional time, charged at our standard rate. We will make every effort to review all materials but do not guarantee full review beforehand. We then create and deliver the MAPS presentation electronically and present it in an online meeting to a maximum of two decision-makers from your organisation. Lateness or technical difficulties on your side do not oblige us to make up time. Because turnaround is typically 2 to 3 weeks, full payment is required in advance and is non-refundable once work has begun. We reserve the right to charge for additional time if the process is delayed, expanded, or complicated at your request. Additional work requested after delivery is quoted separately.

13.3 Fractional Leadership & Senior Marketing Management

Outsourced fractional leadership (including fractional CMO and senior marketing management) is provided on the terms set out in your individual proposal, which specifies scope, duration, and fees. For the avoidance of doubt, in providing these services we act as an independent contractor and not as your employee, servant, agent, or partner, and nothing in the arrangement creates a relationship of employment. All advice is bespoke, confidential, and may not be passed to third parties or passed off as your own. Fees are payable under Section 5, including the advance-payment and late-payment provisions.

13.4 Platinum Mentoring, Kickstarter, Individual Mentoring & Consulting

The Platinum Mentoring Programme comprises twelve one-hour sessions (plus any applicable bonuses), delivered online. The cadence is flexible and agreed at the outset: sessions may be weekly, fortnightly, monthly, or on another agreed schedule. We will agree your session dates at the beginning of the programme, and you are expected to be available at those times.

You may reschedule one session with at least 24 hours' notice. Later cancellations or reschedules result in the session being forfeited, and it remains chargeable. Where a rebooking is permitted, it incurs a rebooking fee of £50 and is subject to availability. If you or we are unwell, we would always rather reschedule than meet while ill; a session cancelled due to illness may be rescheduled and is treated as your one permitted reschedule where applicable, or by mutual agreement.

All sessions, including missed, rescheduled, and bonus sessions, must be used within 12 months of the date the first session began. We may, at our discretion, allow a client to defer later sessions, but in no circumstances may any session be used more than 12 months after the first session began, after which unused sessions are forfeited. It is your responsibility to ensure sessions are redeemed within this period.

The term is 12 consecutive months unless otherwise agreed, payable in full in advance (which may qualify for a discount where offered) or by instalments. To end the contract at the end of the term you must give two months' written notice; otherwise it may renew for a further 12 months, and we reserve the right to increase fees on renewal. We will endeavour to remind you before renewal, but it remains your responsibility to give notice.

Recording. We may record sessions where possible, but recordings are not guaranteed, and we are not obliged to make up or compensate for a session where a recording fails; we recommend you take your own notes. You may record a session only with our prior permission, and only as an audio recording, for your own personal reference. You may not make video recordings, and you may not upload any recording, in whole or in part, to any artificial intelligence or machine-learning tool for any purpose (see Section 10.5).

All advice is bespoke, confidential, for your use only, and a maximum of two decision-makers may attend. We may suspend or terminate the programme, with the full balance becoming due, if you breach these Terms. Consulting sessions must be paid at least 14 days in advance unless otherwise agreed, and cancellations must be made within 7 days of the agreed date, or the session is forfeited and the full fee remains due.

13.5 The Complete Marketing Magnetism System (CMMS™) & Digital Products

The CMMS™ is a digital training system delivered electronically and available periodically. Its contents may vary and be updated from time to time. All terms in Section 7 (Digital Products) apply in full, including the strict no-return, no-refund, and intellectual-property provisions. Products are confidential and licensed to the purchaser only, and costs or ownership may not be split with any other party. We may deliver, update, or amend products over a period of up to 12 months.

13.6 Bonus Items

Bonus items are included within their packages, not sold separately, and cannot be swapped, refunded, or exchanged. All bonuses must be claimed within 12 months of purchase, and delivery dates are not guaranteed. We may substitute a bonus of equal value if an item becomes unavailable. It is your responsibility to claim your bonuses. Where you default on a package that included bonus items, you remain liable for the full package price plus the stated value of any bonus items you have received.

13.7 Events, Seminars & Webinars

Event tickets are non-refundable and non-transferable, subject to any applicable consumer right. We may change the venue, date, or advertised programme, including speakers, at any time. Events do not include food or beverages unless stated. Recording devices are not permitted, and anyone recording, or behaving disruptively, may be asked to leave immediately without refund.

Health at events. We may refuse entry to, or require the departure of, any attendee who is unwell or showing symptoms of illness (such as persistent coughing, sneezing, or sniffling), particularly where this disrupts the event or risks the wellbeing of others, without refund.

Refusing entry and IP protection. We reserve the right to refuse service, entry, or purchase to any person, and to remove any person from an event, at our sole discretion and at any time, without being required to give a reason. This includes where we reasonably believe a person may cause disruption, ill will, or loss; is acting on behalf of, or gathering information for, a competitor; or intends to copy, record, or misappropriate our intellectual property. Where we refuse or cancel a purchase on these grounds before the service is delivered, we will refund any amount paid for the refused service. A separate Attendee Agreement (below) applies to all attendees.

13.8 BETA Programmes

From time to time we invite selected clients to test new products at a reduced rate. BETA testers accept that products are unfinished, are provided 'as is', and should not be held to the standard of finished products. All these Terms still apply. BETA testers agree to give open, honest, private feedback, to complete the product within the agreed timeframe, and not to hold any faults against us. We are not obliged to act on any feedback.

13.9 Referral Programme

We reward referrals that lead to new business. To qualify, you must notify us of the referral's details (name, email, phone, company) in writing, and state your intention to claim a reward, before the referral engages us. Referrals are disqualified if we have already been in contact with, or previously worked with, that person or company, or if another person referred them first. A referral reward is payable only once both of the following are complete: the new client has signed up for services over £5,000, and has completed all payments in full. Where we refund a new client, or a new client defaults, no referral reward is due. Rewards are limited to one per client, apply only to the new client's first transaction, must be claimed within 6 months of the referral, and are paid within 60 days of the new client completing payment. It is your responsibility to follow up to claim your reward.

14. Termination

We may end an engagement immediately if you cease trading, become insolvent, are wound up, declared bankrupt, or dissolved, or if you fail to pay any sum due, or if you breach these Terms. On termination for your breach, all outstanding sums become immediately due and any remaining work, sessions, or bonuses are forfeited.

15. Assignment & Change of Ownership

These arrangements are personal to you and you may not transfer their benefit to anyone else without our consent. If your business is sold or transferred, this agreement continues to bind, and you agree to make the arrangements necessary for it to be honoured by the new owner. Where we have agreed barter or non-cash arrangements, the obligation to provide the agreed value survives any sale, change of management, or cessation of your business, and becomes payable in cash if you cease trading.

16. General

No amendment is valid unless in writing and signed by an authorised representative of both parties. Nothing in these Terms creates a partnership, joint venture, or employment relationship. Each party confirms it has not relied on any representation not set out here, though nothing limits liability for fraud. If any provision is found unenforceable, the remainder continues in force. Our hours of operation are Monday to Friday, 9am to 5pm, excluding public holidays; messages outside these hours will be answered on our return.

17. Governing Law

These Terms are governed by the laws of England & Wales. Any dispute will first be subject to good-faith mediation in England. Nothing in this clause affects a consumer's right to bring proceedings in their local courts where the law gives them that right.

 

 

 

Attendee Agreement & Release

For all online and live events, seminars, and webinars

​

By registering for any event, whether free or paid, you confirm you have read and agree to this Attendee Agreement, in addition to the Terms above. References to Sarsaparilla include its directors, affiliates, officers, employees, agents, and contractors.

Voluntary Attendance

You attend of your own free will and accept responsibility for your own wellbeing. Live events may include loud music; if this causes you distress, you agree to leave the room. You confirm you are physically and psychologically fit to attend. The minimum age is 18. No babies, children, or animals are permitted.

Health

Please do not attend if you are unwell or showing symptoms of illness. We may refuse entry to, or require the departure of, any attendee who is unwell or whose symptoms (such as persistent coughing, sneezing, or sniffling) risk disrupting the event or affecting others, without refund.

Directions & Conduct

You agree to comply with all reasonable instructions before, during, and after the event, including wearing a visible name badge at live events. If a representative asks you to leave, you will do so immediately. We may remove anyone from an online event without notice or reason.

Recording & Likeness

We may record the event. You grant us the irrevocable right to use your likeness, voice, and participation in audio and visual media for commercial, instructional, and promotional purposes, without fee, and you waive any claim to profit from such recordings. You may not bring recording devices, including laptops and tablets, into the room without prior written consent. You may take handwritten notes for personal use only, and may not upload event content to any artificial-intelligence tool.

Educational Purpose & No Advice

Events are educational. All information is general and does not account for your individual circumstances. Third-party products or information referenced are not endorsed by us. There is no guarantee you will earn money as a result of attending; any earnings referenced are atypical and results vary. Steps you take in applying what you learn are your own choice and responsibility.

Non-Circumvention & No Public Disclosure

Event content is protected by trademark and copyright and may not be used, reproduced, or shared publicly (including in blogs, podcasts, social media, or talks) without our prior written permission. You agree not to circumvent us in any commercial exploitation relating to the event. You may apply what you learn in your own business; you may not take our ideas and present them as your own.

Liability & Release

Subject to consumer-protection law that cannot be excluded, we do not accept liability for any loss suffered directly or indirectly in relation to your attendance. Where liability cannot be excluded, it is limited to the event fee you paid. You release and hold us harmless from any claim arising from your voluntary attendance, save where caused by our negligence in a way that cannot be excluded by law.

Payment & Refunds

Event fees are payable in full, or by instalments if agreed. Subject to your statutory rights, events are non-refundable and tickets non-transferable. Any guarantee offered by a guest speaker is that speaker's responsibility. This agreement is legally binding and can only be amended in writing by a director of Sarsaparilla.